Privacy policy statement

We respect your privacy and are committed to protecting your information in line with UK law. This policy explains what data we collect, how we use it, and your rights as a subscriber.

Information we collect

We collect only the information needed to provide and improve our subscription service.

• Personal details you provide when signing up, including name, email address, and contact information.
• Payment information required for monthly fees, handled by secure third-party processors.
• Usage data such as logins, consultation bookings, and communication preferences.
• Technical details like your device type, browser, and IP address for security and analytics.

How we use your information

Your data enables us to deliver, maintain, and personalise our services.

• To manage your subscription and process payments securely.
• To schedule and deliver consultations, and send updates about your account.
• To improve our site, services, and communications based on usage trends.
• To comply with legal obligations and protect against misuse or unauthorised access.

Our legal basis

We process data under the UK GDPR and other applicable laws.

Our primary legal grounds include contract performance, legitimate interests, and compliance with legal obligations.

Sharing information

We limit sharing to what is necessary and never sell your information.

• Trusted service providers for payment processing and secure client portal hosting.
• Legal authorities if required by law or to enforce our terms.
• With your consent, such as for feedback or testimonials featured on our site.

Data security

We use industry-standard measures, including encryption, access controls, and regular security reviews, to protect your data. Despite our efforts, no method is completely secure. Please contact us with any concerns.

Your rights

You have rights regarding your personal data under UK law.

• Request access to or a copy of your personal data.
• Ask for corrections if your information is inaccurate or incomplete.
• Request deletion or limit processing, subject to legal limits.
• Withdraw consent for data processing where applicable.

Cookies and tracking

We use cookies to support site functionality and analytics. You can adjust your preferences or learn more in our cookie policy.

View cookie policy View cookie policy

Contact us

If you have questions about your data, please reach out using the details below.

Policy changes

We may update this policy from time to time. Changes will be posted here with a new date.